SOUNDBITE COMMUNICATIONS TO TRANSFORM THE CONTACT CENTER WITH AGENT PORTAL
Bedford, Mass. - September 3, 2008 - SoundBite Communications, Inc. (NASDAQ: SDBT) today introduced Agent Portal, a contact center productivity tool that will be initially available in October 2008 on the SoundBite Intelligent Communications platform. Agent Portal is the agent interface to the SoundBite platform. It reduces hold time and increases agent productivity by delivering a screen pop on the agent desk top with the contact's account information.
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ATTORNEY GENERAL MCGRAW REACHES AGREEMENT WITH THREE MORE "DEBT SETTLEMENT" COMPANIES; REFUNDS OF $375K TO 141 WV CONSUMERS
Melissa Mahaney of Nitro, along with the 25 other Charleston area consumers who called a company listed in their local phone book as "Consumer Credit Counseling, Charleston, 347-8828", believed they were calling Consumer Credit Counseling Services of the Kanawha Valley ("CCCS"), a long-standing locally based non-profit credit counseling agency. CCCS has five branch offices in Southern West Virginia and has been located in the Kanawha Valley since 1964. Unfortunately the number listed in the Charleston phone book rang into a call center of Consumer Credit Counseling of America, Inc. ("CCCA") of North Andover, Massachusetts.
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SOUNDBITE COMMUNICATIONS NOW OFFERS 100 PERCENT VOIP PLATFORM
Bedford, Mass. - September 3, 2008 - SoundBite Communications, Inc. (NASDAQ: SDBT) today announced a technology milestone-its multi-channel Intelligent Communications Platform is now 100 percent Voice over Internet Protocol (VoIP). As of August 2008, all of SoundBite's outbound and inbound client traffic is carried over a VoIP backbone.
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IMPLICATIONS OF A CREDIT CRUNCH ERIC S. ROSENGREN, PRESIDENT & CHIEF EXECUTIVE OFFICER
I am pleased to be with you today in New Hampshire, and would like to share some perspectives on the implications of a credit crunch.[Footnote 1] Unfortunately, a credit crunch is not an entirely new topic for those of you who have been doing business in New Hampshire for some time, since you experienced the early 1990s - when many of the larger banks in the state failed, and credit availability was an acute problem.
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GMAC FINANCIAL SERVICES AND RESCAP ANNOUNCE FURTHER STREAMLINING OF MORTGAGE OPERATION
FORT WASHINGTON, Pa. (Sept. 3, 2008) -- GMAC Financial Services and its subsidiary Residential Capital, LLC (ResCap) today announced additional initiatives to further optimize the mortgage business as the downturn in the credit and mortgage markets persists. In response to these conditions, ResCap has enacted a plan to significantly streamline its operation, reduce cost, adjust its lending footprint and refocus its resources on strategic lending and servicing.
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BARCLAYCARD US APPOINTS BARNEY C. BRIGGS AS CHIEF FINANCIAL OFFICER
WILMINGTON, Del., Sept. 3 /PRNewswire/ -- Barney C. Briggs has been appointed Chief Financial Officer of Barclaycard US, the credit card business of Barclays Bank PLC in the United States.
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FIRST HORIZON COMPLETES SALE OF MORTGAGE BUSINESS OUTSIDE TENNESSEE AND REVISES CREDIT EXPECTATIONS FOR 2008
MEMPHIS, Tenn., Sep 2, 2008 (GlobeNewswire via COMTEX News Network) -- First Horizon National Corp. (NYSE:FHN) has completed the sale of its mortgage origination and servicing platform outside Tennessee and has revised credit expectations for 2008.
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TSYS EXPANDS EUROPEAN PRESENCE WITH NEW OFFICE IN POLAND
Columbus, Ga. and London, 2 September 2008 - TSYS, a global leader in payment solutions, has further expanded its European presence with the opening of a new sales office in Warsaw, Poland. This newest addition, which will provide outsourcing solutions to Poland and surrounding countries Czech Republic, Slovakia and Hungary, increases TSYS' presence to 17 offices globally.
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PICK-A-PAYMENT LOANS TURN POISONOUS
NEW YORK (CNNMoney.com) -- They're known as "pick-a-payment" mortgages or option ARMs, but their detractors call them pure poison. Now their default rates, which are already high, are about to explode, according to a Fitch Ratings report issued Tuesday.
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CONVERGYS ANNOUNCES SUCCESSFUL COMPLETION OF TENDER OFFER FOR INTERVOICE
(Cincinnati; September 3 2008) - - - Convergys Corporation (NYSE:CVG), a global leader in relationship management, announced today that it has accepted all shares that were tendered into its offer to purchase all outstanding common stock of Intervoice, Inc.
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REGULATORY RELIEF
The Federal Deposit Insurance Corporation (FDIC) has announced a series of steps intended to provide regulatory relief to financial institutions and to facilitate recovery in areas of Alabama, Mississippi, Louisiana and Texas affected by Hurricane Gustav.
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IOWA'S BANKRUPTCY FILINGS RISE 12%
Mortgage payment troubles have led to a double-digit percent increase in bankruptcy filings in Iowa, even though the state has escaped the magnitude of foreclosure problems across the country.
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A PUSH TO REFORM DEBT-COLLECTION LAWS
Few things are as unpleasant and disruptive as a call from a collection agency. To avoid this, the obvious strategy is to pay your bills. Or, set up a payment plan so that the account isn't turned over to a collection agency.
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BANK OF NEW YORK MELLON BREACH GETS BIGGER
Over 12 million customers - three times the number originally reported - have been hit by the security breach at Bank of New York Mellon earlier this year, when a box containing unencrypted customer data tapes went missing in transit.
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FDIC ANNOUNCES 10TH BANK FAILURE OF THE YEAR
NEW YORK (CNNMoney.com) -- State regulators shuttered a Georgia bank late Friday, marking the tenth bank failure this year.
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| DebtConnection.com is a searchable database of collection products and services.
The following Updates and New Entries occured since the last At A Glance was sent: | | | Portfolios For Sale | $2,400,000.00 Telecommunications
International Credit Services, LLC
http://www.debtconnection.com/portfolio.asp?587
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?2773
$5,500,000.00 Credit Cards
International Credit Services, LLC
http://www.debtconnection.com/portfolio.asp?586
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?2773
$1,000,000.00 Consumer Loans
International Credit Services, LLC
http://www.debtconnection.com/portfolio.asp?585
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?2773
$3,800,000.00 Credit Cards
International Credit Services, LLC
http://www.debtconnection.com/portfolio.asp?584
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?2773
$42,017,443.00 Telecommunications
WorldWide Debt Exchange
http://www.debtconnection.com/portfolio.asp?583
More information about this company can be found here:
http://www.debtconnection.com/moreinfo.asp?1690
| | Agency | ARMOR SYSTEMS CORPORATION
Sharon Amann
800-785-8551
More Information
MARSHALL, GREENE & ASSOCIATES INC.
866-702-7807
| | Attorney | ROBERT PERREAULT
781-641-4151
| | Debt Buyers | NOBEL RECOVERY SERVICES LLC
714-225-8096
MARSHALL, GREENE & ASSOCIATES INC.
866-702-7807
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Industry Events
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16th Annual Southwest Bankruptcy Conference
American Bankruptcy Institute
Four Seasons Las Vegas
Las Vegas, Nevada
September 4 - 6, 2008
More Information
2008 Home Equity Lending Conference
Consumer Bankers Association
Hilton Austin
Austin, TX
September 7 - 9, 2008
More Information
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| At A Glance - Friday, January 11, 2008 |
| At A Glance - Wednesday, January 09, 2008 |
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